As a leading Pan-African Group present in more than 30 countries, a leader in terms of Sustainability, an actor in impact finance promoting exchanges and investments on the Continent and serving Africans worldwide, BANK OF AFRICA updates its Sustainability Strategy, enhancing the Group’s commitments and preserving its leadership.
The BANK OF AFRICA Group had early on formalized, under the leadership of its President Mr. Othman Benjelloun, its adherence to universal Social, Environmental, and Business Ethics principles, gathered in a first CSR Charter, officially published in March 2018.
To improve the relevance and impact of its commitments and to align them with its 2030 strategy, the Group has updated its Charter in a new version with five axes:
1- Proactive integration of sustainability into the Group’s Governance and performance management
2- Innovative offers and services for resilience to climate change and environmental transition
3- Trust in human capital and value creation with the Group’s talents
4- Combining customer trust and satisfaction with the growth of our market share
5- Preserving Leadership as an actor in human and territorial development
This new Sustainability strategy aims to guide BANK OF AFRICA and its various structures to actively consider ESG sustainability factors to establish them as success factors in carrying out its professional missions and in interactions with all its stakeholders. It should also enable the Bank’s partners, attentive to its growth model, to better understand and accurately assess the reciprocity of the link between its service quality, its societal role, its business results, and its Sustainability strategy.
This approach aims to align the Group’s commitment with new national and international challenges regarding climate resilience, impact finance, customer centricity, and diversity & inclusion, thus pursuing a responsible growth model that is both inseparably focused on the customer and on the development and preservation of the Bank’s leadership in Environmental, Ethical, Social, Societal, and Governance (ESG) matters.
BANK OF AFRICA once again marks its commitment to serve each client through products and relationships of the highest standards, while managing risks rigorously and continuing to invest in the talents of its human capital, in cutting-edge technologies, and in respecting the rights and satisfying the expectations and legitimate interests of its various stakeholders and communities.